Privacy Policy | SuperZone London

Last updated: March 2026 · Compliant with UK GDPR and the Data Protection Act 2018

SuperZone Ltd takes your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and what your rights are. We will never sell your data to third parties.

1. Who We Are

SuperZone Ltd is the data controller responsible for your personal data. Our registered address is 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. For all data-related enquiries, contact us via WhatsApp: +44 792 798 6070.

2. What Data We Collect

We collect personal data only when you interact with us. Here is a summary of what we collect and why:

Data Collected	Why We Collect It	Legal Basis
Full name	To identify your booking and communicate with you	Contract performance
Email address	To send booking confirmations and updates	Contract performance
Phone number	To communicate via WhatsApp	Contract performance
Event preferences & special requirements	To tailor your experience	Contract performance
Payment reference details	To reconcile and confirm payments	Legal obligation
IP address & browser data	Website analytics and security	Legitimate interest
Review content (if submitted)	To publish on our website with your consent	Consent
WhatsApp message history	To manage and fulfil your booking	Contract performance

3. How We Use Your Data

We use your personal data to:

Process and manage your booking from enquiry to event day
Send you booking confirmations and event reminders
Respond to your enquiries and provide customer support
Send you information about future events and offers (only with your consent)
Comply with our legal and regulatory obligations
Improve our website and services through anonymous analytics

Marketing Communications

We will only send you marketing messages if you have opted in. You can opt out at any time by replying STOP to any WhatsApp message or contacting us directly.

4. Who We Share Your Data With

We do not sell your personal data. We may share it with:

Event venues and promoters — where required for entry management (name and booking ref only)
Payment processors — to process transactions securely
Email service providers — to send transactional emails
Hosting and IT providers — who process data on our behalf under strict data processing agreements
Legal and regulatory authorities — where required by law

5. How Long We Keep Your Data

Booking records: 6 years from the date of the event (for legal and financial compliance)
Marketing preferences: Until you withdraw consent
Website analytics: 26 months (anonymised)
Reviews: Indefinitely while published on our site; removed on request

6. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

Access

Request a copy of all personal data we hold about you.

Rectification

Ask us to correct inaccurate or incomplete data.

Erasure

Ask us to delete your data where there is no legitimate reason to keep it.

Restrict Processing

Ask us to stop using your data in certain circumstances.

Data Portability

Receive your data in a structured, machine-readable format.

Object

Object to our use of your data for direct marketing or legitimate interests.

To exercise any of these rights, contact us via WhatsApp: +44 792 798 6070. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses minimal cookies necessary for the site to function correctly. We do not use advertising or tracking cookies. We use anonymised analytics to understand how visitors use our site and improve their experience. By using our website you consent to this use.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Our website is served over HTTPS with TLS encryption. Access to customer data is restricted to authorised team members only.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via WhatsApp to customers with active bookings. The date at the top of this page will always reflect the most recent update.

10. Contact

For any privacy-related queries:
WhatsApp: +44 792 798 6070
SuperZone Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE